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SUMMARY:Balancing Leadership and Frontline Realities
DESCRIPTION:Balancing the delivery of meaningful\, client-centred services with the financial and contractual realities of today’s social service sector is an ongoing challenge. Agencies are expected to do more with less\, all while maintaining high standards of care and accountability. \nA unique tension arises when frontline professionals\, known for their dedication to clients\, are promoted into management roles — often without formal training in leadership\, financial oversight\, or strategic resource management. As a result\, new managers may struggle to align their passion for service with the organizational demands of sustainability. \nThis webinar explores the paradox of leadership in community-based social services and introduces practical strategies for bridging the gap. Participants will learn key skills required for new managers\, including effective resource allocation\, administrative oversight\, and how to professionally develop and support their teams — all while keeping clients at the heart of their practice. \nBy the end of this webinar\, participants will be able to:\n\nIdentify the challenges involved in balancing the double bottom line of client-centered care and financial sustainability in social services.\nDefine the key roles and core competencies essential for effective middle management in community-based organizations.\nRecognize how the parallel processes of the quality assurance cycle and the client service cycle impact overall organizational performance.\n\nAbout our presenter:\nWith over 30 years of experience in the community-based social services sector\, Chris Burt brings a deep and diverse understanding of the field from frontline work in staffed homes and hospital systems to outreach\, child welfare\, therapeutic services\, family counselling\, and parenting education. For the past 15 years\, he has held senior leadership roles and currently serve as the Executive Director of a dynamic social service agency with more than 500 employees. \nHis academic background includes a master’s degree in counselling psychology and a postgraduate credential in Organizational Leadership. Chris is passionate about building resilient teams\, fostering psychologically safe workplaces\, and driving meaningful\, person-centered service delivery across systems.
URL:https://csshsa.ca/training/balancing-leadership-and-frontline-realities/
CATEGORIES:Webinars
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ORGANIZER;CN="CSSHSA":MAILTO:healthsafety@csshsa.ca
LOCATION:https://csshsa.ca/training/balancing-leadership-and-frontline-realities/
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CREATED:20251020T201815Z
LAST-MODIFIED:20251112T183723Z
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SUMMARY:Working Alone and In Isolation in Social Services - November 26
DESCRIPTION:Join us for an informative webinar focused on the safety and well-being of individuals who work alone. Learn about WorkSafeBC’s OHS Regulation Section on Working Alone and in Isolation\, including definitions\, responsibilities\, and response requirements. We’ll explore the hazards of working alone\, both physical and psychosocial and share mental health strategies for staying resilient on the job. Gain insights into best practices through an overview of an effective working alone program\, featuring real-world examples and solutions to common challenges. Plus\, discover services and resources available through CSSHSA\, including safety tools and support options. Whether you’re a worker\, supervisor\, or employer\, this session provides practical knowledge to help keep solo workers safe. \nSpeakers\nKori Gryschuk | WorkSafeBC \nIndustry & Program Specialist\, Prevention Programs and Services \nPrevention Programs and Services (formerly OHS Consultation and Education Services) serves the workers and employers of BC by positively influencing health and safety behaviours and through OHS consultation and education with industry associations\, labour organizations\, health and safety associations\, OHS programs and services\, funded partnerships\, and credentialing programs. \nTherese Barrozo | CSSHSA \nEngagement & Wellness Coordinator \nTherese is an Engagement & Wellness Coordinator with a background in psychology and project management. She brings trauma-informed\, client-centered expertise to health and safety in social services\, supporting workers facing mental health challenges and workplace risks. She’s passionate about creating inclusive environments through collaboration and meaningful\, practical tools. \nTigran Bajgoric | CSSHSA \nCEO  \nTigran brings extensive senior management\, healthcare\, and occupational health and safety experience to the role. He has a comprehensive background in organizational health and safety culture\, significant experience leading complex provincial projects\, and management of multi-disciplinary teams. \nHe is passionate about growth mindset\, collaborative leadership\, and helping organization achieve optimal health\, safety and wellness culture. \nIn his spare time\, he loves coaching fencing\, spending time with his family\, and traveling around BC and beyond. \nNatalia Rohraff | Coast Mental Health \nHealth & Safety Manager \nNatalia Rohraff is the Health and Safety Manager at Coast Mental Health (CMH). With a background in Management and Organizational Studies from Western University\, she has a strong focus on human resources\, labor relations\, and organizational psychology. Natalia joined CMH in 2020 and has since led the development of innovative safety programs across over 50 sites. Her leadership has resulted in CMH receiving multiple safety awards\, including Canada’s Safest Employers in both the Public and Non-Profit Sectors. Passionate about proactive safety\, Natalia’s work bridges strategic planning with frontline realities to protect and empower workers.
URL:https://csshsa.ca/training/working-alone-and-in-isolation-in-social-services-november-26/
CATEGORIES:Webinars
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ORGANIZER;CN="CSSHSA":MAILTO:healthsafety@csshsa.ca
LOCATION:https://csshsa.ca/training/working-alone-and-in-isolation-in-social-services-november-26/
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