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Preparing for Difficult Conversations – August 20
For Community Social Services
In this session, participants will learn how to effectively approach challenging discussions that arise in professional settings using Non-Violent Communication (NVC). In the workplace, and in life, the ability to communicate with clarity and confidence is essential in order to advocate for one’s own needs and to articulate one’s opinions, recommendations, and feedback. This webinar will guide participants through an understanding of what makes speaking up so difficult, and offer key strategies and tools to better understand how to let one’s needs and values be known in a productive manner. We will explore the importance of self-awareness, empathy, and how to use NVC in order to create a safe environment for dialogue. Participants will leave with practical skills offering more psychological permission and a highly effective framework that supports how to speak up.
Learning Objectives:
- Clarifying Your Intentions: Under the significance of identifying the barriers to speaking up and the possible benefits of engaging in difficult conversations.
- Identify Needs/Values: Learn about Non-Violent Communication as a framework for asking for your needs to be met in a manner that increase the likelihood of messages being heard/received.
- Develop a Deeper Conversation Framework: Practice speaking and attuning to a partner in order to ensure all parties feel seen, heard, and valued.
Speakers
Dr. Ellen Choi
Dr Ellen Choi is an Associate Professor of Organizational Behaviour at the Ted Rogers School of Management, Toronto Metropolitan University, where she researches how mindfulness, self-compassion, authenticity support employee well-being. She holds a PhD from the Ivey Business School and an MSc from the London School of Economics. Dr. Choi teaches in the area of organizational behaviour on topics such as leadership, training and development, motivation and decision-making. Prior to graduate school, Ellen trade in commercial real estate with CBRE. She is also a yoga instructor, executive meditation coach, and delivers keynote speaker.
